Auto repair businesses are far from easy to run. While it’s often something that we’re quite passionate about as mechanics or similar professionals, there are a lot of challenges inherent with the industry. The world is an unpredictable place, after all, and it can be a struggle to adapt to that sometimes.
Thankfully, there are new types of technologies being constantly developed that can really help us out in this sense. While it might seem a bit intimidating to jump on the so-called technological bandwagon, you’ll likely find that you’ll wish you had done it sooner once you do make the switch.
Now, if you want to learn a bit more about why this is the case, you can check out this resource: https://ieeexplore.ieee.org/abstract/document/5387395. With that said, though, let’s dive into how you can automate some parts of your auto repair business and make it run more smoothly than ever.
Web-Based Shop Management
Perhaps the most convenient (and important) part of this is the fact that you can use a website to help manage your business. If you’re wondering why that’s a big deal, though, don’t worry – allow us to explain. The main reason is that a lot of other types of management systems do require you to download some sort of software and constantly update it.
So, the ability to just do the same thing (and achieve better results) with a web portal is certainly appealing. It’s also a lot less hassle on our end. We have a lot more to deal with already without having to fuss with external software that doesn’t always work seamlessly anyhow.
There’s also the fact that you can pretty much access it on any device that you can get Wi-Fi on. So, you can access it on your smartphone or laptop and not have to stay tied to a desktop at your shop location. Further details on how that may work can be found in this article, though, for those that want a more in-depth breakdown of this process in particular.
Creating a Customer Portal
When you think about some of the most successful online businesses or websites for brick-and-mortar stores, what comes to mind? There’s a good chance that you thought of being able to make a profile and log in to the site – a portal, essentially, that allows customers to input their information so that they don’t have to repeat the process every time they visit.
Admittedly, this isn’t the only reason to create them, but it can certainly make your services more appealing to your customers. Additional functionality such as allowing people to schedule their appointments using these types of pages only solidifies their usefulness. All of these are tools that Shop Boss has to offer, amongst others, so you can keep that in mind.
Having a place to log in and store details such as our phone number, email address, and home address is just plain useful in general, though. If you don’t already have a customer portal like this available, it may be something to prioritize for your auto repair business. Ease of access can really increase your wider appeal in your community.
The final note we’d like to make about going with an option like this for automating parts of your business is that you can reduce both your paper waste and the overall clutter and disorganization within your system. Paperwork is a hassle, even for those of us in the world who don’t actually mind filling it out.
When we’ve got filing systems in big cabinets in our offices or something like that, eventually, things are going to get lost. Having digital copies can at the very least protect you from losing data like that. However, it can also be quite useful when it comes to bookkeeping.
When tax season rolls around, for instance, it’s nice to have a digital record of all of the documentation that you need to report. Many folks fill out their forms with the IRS on an online portal these days anyway, so it saves you the trouble of having to scan a ton of pages or having to fax them.
You can also use these types of services to process any online or automatic payments, and it will even send a receipt to the customer for you. There’s no denying that it can save you and your employees a whole lot of time, stress, and effort. Realistically, most businesses these days are opting for digital options, and it’s not a bad thing to join them.
Of course, there are plenty of other benefits that we simply didn’t have time to touch on today, so explore your options and see what sort of things are available to you! You can even talk to representatives at the service that you’re considering to get further perspectives on what to expect.