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This particular article is to help you with the backup, verizon support smart setup (, finish up, and Trade-in your devices using the Verizon cloud. 

CASE 1: If your old phone and the new phone both are Apple iPhones, then you gotta follow this series of steps:


To transfer your stuff from your old mobile phone to your new mobile phone, you need to follow the below-written steps:

  • First bring your device.
  • Then download the app store on your device. 
  • Now you have to download the Verizon Cloud app. 
  • In both of your phones, download the Verizon Cloud app from the app store. 
  • Once you have installed the Verizon Cloud app, you need to snap on the GET STARTED button. 
  • Now go to the menu and tap the Content Transfer tab. 
  • Simply choose both your old phone and new phone. 
  • After selecting both of your phones, go from iPhone to iPhone. 
  • Next, switch your Bluetooth off simply by going to the settings and then click the switch of Bluetooth to turn it off. 
  • Thereafter, there will be a QR code visible on your screen, you have to scan that. 
  • You have to go back to your Verizon Cloud app. 
  • Now take your old phone, scan the QR code that has been displayed on the new phone. 
  • Give the confirmation to start the transfer of files from your old phone to the new phone. 
  • Hit start transfer and do the selection of the items that you wish to transfer. 
  • Now you have to wait until the whole transfer process is complete. 
  • Once you are done with Transferring all the files, snap-on “all done”. 

SETUP (verizon/support/smart-setup)

To perform the setup in your iPhone 11 or 11 pro or pro max, then you need to go through this quick guide:

  • Firstly, you have to switch your old phone off. 
  • Now you have to turn your new phone on by pressing and holding the button situated at the right side of the iPhone until the Apple icon appears.
  • The moment the welcome screen flashes, just swipe up from the bottom. 
  • Select your country and the language that you speak. 
  • Now pick a quick start. 
  • In case your old phone runs with an iOS 11, then you have to bring both of your phones closer and they will be signed in. 
  • If you aren’t sure what version you are using, then just click setup manually. 
  • Associate with a Wi-Fi network. 
  • Activate your new phone by entering your Verizon PIN and if by chance you have forgotten, then you can also reset it. 
  • Remember that Apple requires this information for enabling the features, securing the services, and making your experience better, so please tap continue. 
  • Now you gotta set up your face ID. 
  • Create a six-digit Passcode for yourself and after setting up, you will get access to the touch ID, face ID, and the Apple Pay. 
  • Now restore your device. 
  • Choose an option for backup. If you wish to backup your stuff later then you can select the Don’t transfer apps and data option. 


  • If you have any queries related to the backup, then you can go to the Smart setup guide section. For doing so, follow the step given below:
  1. Sign in to your apple account. 
  2. Now input your login credentials to get access to the iCloud and other features as well. 
  • If you do not have an Apple id yet, then you can create a new one for yourself. 
  1. After logging in, you will be able to see the terms and conditions, just go through them and then click continue. 
  2. Reach settings. 
  3. If you do not wish to modify your phone’s settings then hit continue or you can even customise your settings. 
  4. Now update your device. 
  5. You can connect with all your devices using iMessage and facetime. 
  6. Thereafter you have to set up Siri which will help you in browsing just by your voice. You can also set up Siri later. 
  7. Manage your apps at this point and later also. 
  8. If you want to enroll with the app analytics, navigate to share, and if you don’t want to then pick don’t share.
  9. Next, adjust your display color and the quality of images according to your preference. 
  10. Choose if you want a light theme or a dark theme on your phone. 
  11. Finally, customize the view of your phone and then snap on continue. 
  12. Check out your home page and enjoy.

Now just swipe upwards starting from the bottom and you can start using your new phone. 

FINISH UP – verizon/support/smart-setup

If you are done with the setup but you still have some more files or data to transfer then you need not worry because you can transfer it even after the verizon support smart setup. 


  • Pick the device type
  • Choose your brand of phone and model.
  • Hit Continue.

CASE 2:  If your old phone is an Android and the new phone is also an Android (SAMSUNG GALAXY S21)


To transfer your data from your old phone to the new phone, follow these readymade steps:

  • First bring your mobile device. 
  • Then download the play store on your device. 
  • Now you have to download the Verizon Cloud app.
  • In both of your phones, download the Verizon Cloud app from the play store. 
  • Now after installing the Verizon Cloud app, you have to snap the GET STARTED icon. 
  • Choose the Android-to-Android transfer option on both of the phones. 
  • There will be a QR code visible on your new phone, scan that QR code from the old phone. 
  • Now you have to click confirm. 
  • In your old phone, you have to choose all the data you have to transfer and then snap on the transfer icon. 
  • Depending on the amount of data you’re transferring, the status bar will show you the time that would be taken to complete the transfer process. 
  • When the status bar is complete, your work will be done and the backup is complete. 

SETUP GUIDE (verizon/support/smart-setup)

For performing the verizon/support/smart-setup, you will need a Wi-Fi connection, old and new phone, google account-related info along with the PIN of your Verizon account. 


  • First you need to turn your old phone off. 
  • Press and hold the power button of your new phone till the time the logo of the Samsung Galaxy S21 appears on your screen.
  • It’s time to input your Verizon PIN and if you have forgotten, then you can also reset it. 
  • The moment the welcome screen shows up, you have to pick the language and hit start. 
  • Now will be visible the terms and conditions, you just have to give it a read and understand them, and hit next. 
  • You have to activate your new Samsung Galaxy S21 5G which you can do by selecting “next” on the phone’s activation screen. 
  • Wait for a couple of minutes in order to get the activation process completed. 
  • Associate to your local Wi-Fi network by selecting the name of the network and inputting its password. 
  • Select “next” from the screen of copy apps and data. 
  • Thereafter, sign in to the google account you have in order to get access to all the services provided by Google on your device. 
  • Now, set up the Google services on your device. 
  • Google will offer you a wide range of services that will help you in getting a better experience with many applications. If you want to know about all the services being offered to you, then you can scroll down and keep accepting the services you want to have on your phone. 
  • Now in order to protect your new phone, you can add the password or PIN or the face lock to your new device. And if you do not want to have any password, then you can simply click skip. 
  • Set up the Verizon services on your device as it will help you in getting a better experience and you can set it up just by providing the location and then clicking accept. 
  • Keep the future backup ready, you can set up the Verizon cloud in your device by picking agree or you can even skip this step. 
  • Perform the digital secure step in your gadget that helps to protect your device from any kind of virus or Malware. 
  • You have to either create or sign in to your Samsung account. 
  • Click “done” and after this, your verizon support smart setup process is complete, and you can enjoy your new phone. 


If you are done with the verizon support smart setup but you still have some more files or data to transfer then you need not worry because you can transfer it even after the setup. 


  • Pick the device type
  • Choose your brand of phone and model.
  • Hit Continue.

Frequently asked questions

How to Trade-in your device on Verizon? 

You can go for the following written options if you want to Trade-in your device on Verizon:
⇨ For the Verizon mobile customers: First you have to go to my Verizon and from there, you have to go for the option of My device or you can also go to the Trade-in page of Verizon and sign in over there in order to start the Trade-in process. 
⇨ If you are yet not a Verizon customer, you can reach the Trade-in page of Verizon and check what will be the approx. value at which your device will be sold you can also shop for some new devices or buy new plans if you want and you can opt for the Gift card of Verizon or the PayPal credit. In case your old device does not have any selling value, then Verizon also helps in recycling your old device for free. 

How can I do the packaging and send my device into Trade-in? 

In order to send your device for Trade-in to the Verizon, you can follow the below-written steps: 
⇨ While you will be doing the online Trade-in, there you can request the shipping kits. 
⇨ In case you have already requested the shipping kit but you didn’t receive it, then you can leave a request again. 
⇨ At one time, share only one item in a package and if there is any fault by The Verizon side, you can contact their team. 
⇨ You have to use the printing labels and the shipping material of your own. 
⇨ In order to protect your sent device and to speed up the Trade-in process, you have to use the return device instructions of Verizon. 
This is the process of doing Trade-in. 

What is a trade-in and how does it work? 

Trade-in is a term in which you can sell your old and used devices and there will be no need to go to any retail store for doing the same as this feature is available in Verizon. You can exchange your old electronics with Verizon by providing them the gadget information and you will get the estimated value of the trade-in which is the cost your device will be sold for. And after you approve it, you will be sent the kits in which you can ship your item to be sold and within one or two billing cycles, you will get your credits.

What kind of electronics can I put in the Trade-in? 

You can give the following written devices in Trade-in:
⇨ Smartphones
⇨ Smartwatches
⇨ Normal mobile phone
⇨ Tablet
⇨ Hotspot connecting devices
⇨ Netbook
⇨ Prepaid phones which work on a 3G network and have been active for at least 6 months. 
⇨ Prepaid phones which work on a 4G network and have been active for at least 6 months plus the payment for the very first month has been done. 
So, you can Trade- in these devices if you want to. 


In case you face any kind of problem in the process of backup,, finish up or Trade-in functions then you can reach the official website of Verizon or you can also contact their executives in case you want any other info regarding Verizon.

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